Sergey Kazakov

Artículos

• CUESTA VALIÑO, Pedro; KAZAKOV , Sergey; DURÁN ÁLAMO, Patricia; GUTIÉRREZ RODRIGEZ, Pablo; ."The role of AI as an unconventional salesperson in consumer buying decisions, satisfaction and happiness". European Research on Management and Business Economics. 2025 , vol 31 , num 2 , p. 100278 - 100278 .  .

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• KAZAKOV , Sergey; CUESTA VALIÑO, Pedro; BUTKOUSKAYA , Vera; MURAVSKY , Daniel; ."Improving guest satisfaction by identifying hotel service micro-elements failures through Deep Learning of online reviews". (ISSN: 1131-6837). Cuadernos de Gestión. 2025 , vol 25 , num 1 .  .

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• KAZAKOV , Sergey; RUIZ-ALBA , José; ."The nexus of internal market orientation and international HR management". (ISSN: 1751-6757). EUROPEAN JOURNAL OF INTERNATIONAL MANAGEMENT. 2025 , vol 25 , num 2 , p. 285 - 308 .  .

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• ANAND , Amitabh; SINITSYNA , Elena; TAKÁCS , Sándor; KAZAKOV , Sergey; ."Conversing in the shadow of echoes: a scale development and validation of the dark side of organizational internal communication". (ISSN: 0955-534X). European Business Review. 2024 , vol 37 , num 1 , p. 82 - 115 .

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• MUÑOZ , María M.; KAZAKOV , Sergey; RUIZ ALBA, José Luis; ."Sectorial evaluation and characterization of internal marketing orientation through multicriteria analysis". (ISSN: 1109-2858). Operational Research. 2024 , vol 24 , num 2 .

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• SINITSYNA , Elena; ANAND , Amitabh; DUMAZERT , Jean-Pierre; KAZAKOV , Sergey; ."The Role of Internal Communication on Employee Outcomes: A Review and Direction". (ISSN: 2319-7145). FIIB Business Review. 2023 , p. 2319714523 -  .  .

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• BUTKOUSKAYA , Vera; OYNER , Olga; KAZAKOV , Sergey; ."The impact of omnichannel integrated marketing communications (IMC) on product and retail service satisfaction". (ISSN: 1450-2275). European Journal of Economics, Finance and Administrative Sciences. 2023 , vol 28 , num 56 , p. 319 - 334 .

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• CUESTA VALIÑO, Pedro; KAZAKOV , Sergey; GUTIÉRREZ RODRÍGUEZ, Pablo; LIMA RUA, Orlando; ."The effects of the aesthetics and composition of hotels¿ digital photo images on online booking decisions". Humanities and Social Sciences Communications. 2023 , vol 10 , num 59 (2023) , p. 1 - 12 .

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• KAZAKOV , Sergey; RUIZ ALBA, José Luis; MUÑOZ , María M; ."The impact of information and communication technology and internal market orientation blending on organisational performance in small and medium enterprises". (ISSN: 2444-8451). European Journal of Management and Business Economics. 2020 , vol 30 , num 2 , p. 129 - 151 .

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• KAZAKOV , Sergey; ."Revisiting internal market orientation in family firms". (ISSN: 2444-8788). European Journal of Family Business. 2020 , vol 10 , num 1 , p. 6 - 18

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• KAZAKOV , Sergey; OYNER , Olga; ."Wellness tourism: a perspective article". Tourism Review. 2020 , vol 76 , num 1 , p. 58 - 63 .

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• MARIANI , Marcelo; BORGHI , Matteo; KAZAKOV , Sergey; ."The role of language in the online evaluation of hospitality service encounters: An empirical study". (ISSN: 0278-4319). International Journal of Hospitality Management. 2019 , vol 78 , p. 50 - 58 .

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• KAZAKOV , Sergey; ."The impact of market orientation levels on business performance results: The case of the service industry in Russia". (ISSN: 1755-4217). Worldwide Hospitality and Tourism Themes. 2016 , vol 8 , num 3 , p. 296 - 309 .

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Artículos Electrónicos

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Congresos

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Tesis

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